FREQUENTLY ASKED QUESTIONS
Last Updated on February 02, 2015
Last Updated on February 02, 2015
Once the order has been placed, it cannot be changed or cancelled. You must wait to receive the goods and then return them. To exercise your right of withdrawal, please read the instructions available on our Returns and Refunds page.
If, for any reason, you are not satisfied with your purchase and wish to exchange it, you must return the product, which enables us to credit the amount spent to the same means of payment used for your purchase. In order to return your purchase please follow the instructions provided on the Returns and Refunds page
Soon available a map where you could find all our retailers.
For purchases in stores or other online retailers, it is essential to contact the retailer where you made the purchase. For purchases made on the Baxet site, please contact our Customer Care service by filling in this Contact Form.
The warranty covers product defects and, by law, it lasts 24 months from the date of purchase of the product, which is indicated on the invoice/payment or on the receipt.
Product warranties are the responsibility retailer.
Shopping at www.baxet.it is quick and user-friendly.
Click on the product of interest to access the product fact sheet and view all the information on the same. To add it to you cart, simply select product options if asked and then click the “Add to shopping cart” button. You will be automatically transferred to the first page of the shopping cart area where you can decide whether to complete the purchase procedure or continue shopping, searching for other articles.
If you choose to continue shopping, as you browse the site you will continue to see the cart image, its contents and the total amount spent so far.
On completing your shopping, click the “Check out” button to access the payment area. Remember that you can also change the quantities of articles you wish to purchase or remove them from the cart using the option on the first Shopping Bag page.
When you are ready to make your payment, either login to the site or register if you have never shopped with us before. You can also complete your purchase without completing the registration procedure. You will now be asked to select a delivery and billing address. The next phase displays the payment methods at your disposal (cash on delivery, credit card, Paypal or bank transfer). At this point you can also select the shipping method you prefer.
Baxet informs you that the payment system adopted is completely safe as all credit card information is protected against unauthorised access by encrypted transfer of SSL (‘Secure Socket Layer’) data which third parties are not able to access.
Finally, after the transaction details have been checked, your order information will be sent to www.baxet.it and a Thank You message will confirm that your purchase has been completed successfully.
Starting from the Home Page, you have a series of options: if you wish to view what Baxet has to offer, you can use the search filter option.
If you wish to view a specific product, enter one or more words to search for in the “Search” box; the system will populate a list of products related to the search words.
The ‘special offer code’ is a special voucher you are granted in order to take advantage of a range of special offers. You will receive information on the voucher conditions in a specific Newsletter concerning the event in question. If you have received your voucher, simply enter the code in the relative field on the final page of the order section: the discount will be calculated and displayed automatically.
For purchases in stores or other online retailers, it is essential to contact the retailer where you made the purchase.
LEGAL WARRANTY INFORMATION
Our products are covered by a legal warranty for any absence of conformity in accordance with the consumer protection laws.
The consumer may assert the warranty by communicatng to the seller the conformity defect that has occurred during the warranty period provided by law, demonstratng the purchase of the product through regular document valid for tax purposes (e.g. receipt) or other equivalent documentaton proving delivery of the product.
The warranty does not apply:
(i) if the conformity defect is caused by and/or arises from:
(a) improper use that is contrary to the instructons and/or warnings that may be stated in the package or in the user manual, if any;
(b) impacts and falls, external events (e.g. electric discharges, fooding, etc.), carelessness, negligence, wilful misconduct;
(c) use of the product in conjuncton with accessories, products or appliances not expressly approved for specifc use with the product;
(d) normalwearandtearoftheproduct( oracomponentofthesame)destned to decrease or run out over tme;
(e) any factor not attributable to the product itself.
(ii) if the product or one of its components has been opened, modified or repaired by an unauthorised person or show signs of tampering;
(iii) subjects who act for purposes related to the business, commercial, craft or professional activity possibly being carried out;
(iv) upon expiry of the warranty period or of the deadline for reporting the defect. These warranty conditions do not limit, exclude or prejudice any rights that are imperatively attributed to the consumer by the applicable law.